FAQ


FAQ


(1) Products

Is your jewellery all real Silver plated?

No, not all of our jewellery is made using fine metals, so take care if you have particularly sensitive skin. Feel free to check with us if you have any doubts about specific item materials.

What brand of shirts do you print on?

We print on Gildan soft-spun fine jersey (100% cotton) short sleeve t-shirts.

What size shirt should I order?

We stock standard sized unisex T-shirts, from S through XXL. Order your usual size.

(2) Online Shop

What forms of payment do you accept?

We accept Visa as well as direct PayPal account payments.

How secure is this store?

All payments are processed via PayPal, one of the most trusted payment gateways in the world. PayPal uses the highest level of encryption and data security to ensure your details are protected. Paypal securely shares your order and delivery details with us, but does not share any of your sensitive payment information.

Do you offer wholesale pricing?

If you would like to discuss possible wholesale , please contact us and include your business details and your specific request in your message.

What is your exchange / return policy?

Customer satisfaction is of the utmost importance to us, however we cannot be accountable for you changing your mind. Under the unlikely circumstance that your item arrives defective, you may return it to us within 7 days of delivery. You will be responsible for the postage costs of returning an item. Returns must include a copy of our delivery packing slip. If a product is defective, it will be exchanged for a new product at no additional charge. Refund / exchange is not guaranteed and is subject to our review of the returned product.

(3) Shipping

How long will delivery of my order take?

Domestic orders are typically delivered within 5-10 business days. International orders are typically delivered within 3-5 weeks, depending upon the destination and customs processing.

Please note that delivery of orders which are made to order may be longer than standard shipping times. These items will state this fact in the product description.

How much does shipping cost?

Shipping costs are calculated based upon the number and type of products in your cart. To view shipping costs, add your desired products to your cart, proceed to the cart page, select your country and click "Update Your Cart Total".

Do you ship internationally?

Yes. We ship to almost every country. To confirm whether we deliver to your country, add your desired products to your cart, proceed to the cart page and check if your country is available for selection.

(4) More Questions

If you have further questions, please feel free to contact us.

Alligator WineFAQ